reverse showroomingnounthe practice of researching a product online and then going into a store in order to buy it
Brick and mortar retailers have been noticeably on the decline over the past few years due to stiff competition from online retailers. Fortunately, ‘reverse showrooming’ is helping these many retailers develop an all new strategy for to [sic] responding to many of these challenges.
[www.fusionrms.com 14 April 2014]
the reputation economyidiomthe purchase and sale of services based on a consumer’s or vendor’s reputation, which is determined by consumer evaluations of a business or vendor evaluations of a consumer
It’s this interesting new relationship between consumers and business. We’re calling it the reputation economy, and the street goes both ways.
[WNYC/PRI: The Takeaway (news and information) 09 May 2014]
digital redliningidiomdiscrimination against a customer by a business based on ratings the customer received in the past
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